We offer a range of standard service packages. However, we also take a flexible approach and are able to tailor service packages to suit the installation and client's requirement.
Service and Aftercare
ENER·G maintains the largest fleet of CHP units in the UK with the largest team of mobile service engineers in the industry, offering quick response and nationwide coverage. With over 500 units operational under a variety of operation and maintenance arrangements we have the infrastructure in place to provide a first class front line service to your CHP system.
Our Service Department, based in Manchester, remotely monitors all the CHP units 24/7, 364 days per year. Our field service provision is managed by Area Managers, supported by Senior Engineers, each operating 2 to 3 Field Service Engineers in each local area. This strong team ensures that our maintenance provision is a mix of high technical remote monitoring coupled with hands-on local management, and provides the absolute best in delivery of the maintenance service. All our engineers are fully trained and able to provide local diagnostics using the same monitoring system as the Service Desk at our Head Office.
Satellite vehicle tracking systems enables us to route the nearest engineer to a problem, reducing downtime and improving the benefit to the customer.
Premier Plus
Our Premier Plus Service is a 'fit and forget' solution to the operation and maintenance of your Cogeneration system. ENER·G takes over the daily management of the CHP and provides all the maintenance requirements of the unit. This is inclusive of any additional parts and labour required to rectify any faults or carry out repairs, in addition to routine servicing. The Premier Plus service is a fixed-cost maintenance contract, that covers all eventualities giving the client security over annual running costs.
Our Premier Plus Service typically includes the following benefits:
- 24-hour monitoring
- Automatic SOS alert
- Automatic re-closure facility
- Communication with central computer
- Remote SOS alert
- Part identification
- Remote fault diagnostic and rectification
- Safe waste oil disposal
- Oil analysis programme – trend for wear, identification of faults before they happen
- Dedicated site engineer
- Routine servicing, minor and major overhauls, including parts and labour
- Dedicated engineers
- Dedicated command centre contact
- Dedicated central warehouse stocking over £500k worth of essential spares
- Fully equipped vans with essential tools and spares
- Van tracking device to ensure deployment of closest engineer equipped to solve the problem
- No maintenance actions required by the user
- Service parts and labour provided, overhauls are carried out and the number of callouts are unlimited
- All repairs required within the acoustic enclosure of the unit are included, including all parts, consumables and labour
- Standard monthly reports are automatically provided and special, detailed reports are available on request
- Standard monthly reports provided with C02 and energy reported
- 70 parameter analysed every second
Premier Maintenance
In addition to our Premier Plus maintenance contracts we also offer a more basic Premier maintenance service contract, which is a service and monitor only option. This option covers routine services, 24-hour monitoring, automatic SOS alerts, remote fault diagnosis and rectification, safe waste oil disposal and communication with central computer.
In addition, we can also offer service packages independent of ENER·G installations as our technicians are fully trained in all aspects of engine maintenance, including complete engine overhauls.
Download our aftercare information
