Our National Call Centre provides comprehensive support for all Customers 52 weeks a year. Open from 8am until 8pm all calls will be answered by a friendly service team member whether the enquiry is for billing, reporting faults to heating systems or arranging a service visit. For absolute peace of mind, outside of these hours our duty engineers will be on call to deal with emergencies.
The operators have simultaneous access to both Consumer records and engineering databases, providing a fast response to queries and service calls. Call Centre staff will co-ordinate installation activities, service calls and preventive maintenance through a high tech hand held computer linked directly to site service personnel.
As a service company we acknowledge the important role that our staff play at the front line, in the back office and on the phone. So all our staff are chosen and trained to ensure that technical skills, customer awareness and commitment to quality are second nature. We equip every member of staff with the necessary skills and tools to guarantee the highest level of professionalism both in the field and within our offices.
